Online Order & Delivery Process

ODHI.IN COIMBATORE'S #VOCALFORLOCAL STORE - ONLINE ORDER & DELIVERY PROCESS


Hello Valued Customers! Welcome to Odhi.in, Coimbatore's #VocalForLocal e-commerce store in Coimbatore, Tamilnadu. Here we explain the complete process flow of online orders through our online store odhi.in, starting from Order Placement by Customer, PayTM Payment Gateway, Order processing at Manufacturers or authorized sellers / agents till order delivery to Customers via local Logistics partner. 


Step 1   - Customer comes to Odhi.in from Google Search, Google Map, YouTube, Social Media websites like Instagram, Facebook, Twitter and WhatsApp.

 

Odhi.in online store is highly secured with Let's Encrypt SSL technology, hosted on Plesk Cloud Server, USA.


Step 2   - Customer likes Odhi.in products and would like to place the order. Most of our customers call our e-commerce team or send an email or WhatsApp and clarifies their queries on product, delivery, Payments etc. Odhi.in team is available on Phone and WhatsApp at 8300 143 333, and email at hello@odhi.in.

 

Step 3   - Customer places the order online at odhi.in. 


Step 4   - For online payment, Odhi.in uses PayTM Payment Gateway which is highly reliable and secured. 

Business Verified by PayTM - PayTM has verified Odhi.in Business Registration, GST Number, Pan Card, Company Director's Pan Card, Office Location, Website Security, Payment Terms, Refund Policy and Office contact numbers and has approved us to use PayTM Payment gateway to our website.


Why Odhi.in chooses PayTM as an Exclusive Payment Gateway Partner?

PayTM - India’s largest digital payments company and is an RBI-approved wallet. In other words, the money that you put in PayTM wallet is protected under Escrow account with a reputed bank.

Secure Payments - Anti-Fraud Technology & PCI-DSS compliant with 128-bit encryption ensures our customer billing details are 100% secure, SSL secured.

Multiple Payment Methods - Accept Debit/Credit Cards, Net Banking, UPI & PayTM Wallet also offers EMI options.

Single Click Checkout - One click checkout experience offered with Visa cards, Paytm Wallet and Paytm Postpaid.

Instant Refunds Offered - Instant refunds for payments made via Cards, Paytm Wallet & UPI.

Fast Checkout - Leverage India's largest repository of 400 million plus saved payment instruments for faster payments.

Safe Transactions - PayTM gateway protects confidential data by using high-end encryption, thus eliminating the chances of any fraud from both e-commerce store and customer, and guaranteeing a safe transaction to all our customers.


User Experience

Many are sceptical about sharing their credit / debit card details over e-commerce websites for online payment. We have chosen PayTM payment gateway, which is reliable, trustworthy and used across India, so that customers can use confidently and feel at ease when you shop at https://odhi.in.


Step 5   - Customer will be redirected to PayTM website for Payment process.


On PayTM website, Customer can use their PayTM wallet, Credit Cards, Debit Cards, Net Banking or UPI to make the payment. Once payment is success, customer will be redirected back to Odhi.in website and order invoice will be generated at Odhi.in website for all successful payment orders.


Odhi.in e-commerce store never receives customer credit / debit or bank details from PayTM. We receive Transaction ID, amount details and Transaction status from PAYTM.


Step 6   - PayTM processes the received payment and transfer to our bank account immediately. Our Bank sends the payment confirmation as the final confirmation.


Step 7 - Upon receipt of order Payment, Odhi.in e-commerce team generates the order sheet and inform the respective manufacturer / authorised reseller or agent to make the delivery arrangements.

 

Step 8 - Odhi.in furniture team checks the delivery item and packs the ordered item. If the ordered item is unavailable then it will go for production. Ideally Production will take 2 – 3 days for regular furniture items and 15 days for Custom made items.


Step 9   - Once the furniture item is packed, our team makes arrangement for local delivery from warehouse to customer's address.


Step 10 - Delivery team delivers the ordered item to Customer at their location. Customer receives it happily!


We request all our valued customers to share their reviews on Google Map or on e-commerce website Odhi.in.


Hope you like our products, online order & delivery process! Spread the news and inform your friends and relatives to buy products from Odhi.in, a Coimbatore’s #VocalForLocal e-commerce store.